WE ARE FRESNO’S FAST & EFFICIENT TRANSIT SYSTEM… offering 18 fixed-route bus lines and Handy Ride Paratransit Service, all designed to help you get wherever you need to go! We take pride in serving the greater Fresno Metropolitan Area with high-quality transit service – with a modern fleet of over 115 buses and a dedicated team of transit professionals. Fresno Area Express is operated by the City of Fresno as a public service to all the residents and visitors of Fresno.

FIND THE CORRECT BUS ROUTE – The first step in riding the bus is finding the correct bus route (or routes) to reach your destination. Use the FAX System Map to determine which route is best. Remember that you can transfer from one route to another to reach your destination.

FIND OUT WHAT TIME THE BUS WILL ARRIVE AT YOUR STOP – Use this FAX Schedule Guide to find out what time the bus serves the route you are planning to use. FAX regular service hours are Monday through Friday 5:30 a.m. to 10:00 p.m., and weekends 6:30 a.m. to 7:00 p.m. Late-night service is available on select routes until approximately midnight Monday through Saturday (see the Night Service Map for details).

CATCHING THE BUS – Please remember that buses will only stop at designated stops. Designated stops include FAX bus stop signs that show which route(s) serves that stop. If you are seated at a shelter, or on a bus bench, please stand up, if you are physically able, to let the driver know you wish to board. If you are boarding with a stroller, please have the item folded and ready.

PAYING YOUR FARE – Cash, tickets, passes, and transfers can be used on all buses. If you use cash, exact fare is recommended because the fareboxes do not make change. Instead, you will receive a change card that can be used on future rides. Change cards cannot be redeemed for cash and will not be issued for values less than 25¢. Have your fare ready when the bus arrives. The farebox accepts $1, $5, $10, and $20 bills. Note: Every bus station along Route 1 (The Q), includes a ticket vending machine; FAX encourages passengers to prepay on Route 1 to speed up the boarding process and keep the bus moving on time.

LEAVING THE BUS – Be alert for your destination. To signal the bus driver to stop, pull the cord above the windows or press the rubber strip between the windows a minimum of one block before your desired bus stop. Wait until the bus comes to a complete stop before leaving your seat. Remember that buses will stop only at designated bus stops. Leave through the rear doors if possible to allow new passengers to board. At the end of the line, passengers must exit the bus.

TRANSFERS – Transfers are free with a paid fare and allow unlimited transfers for 90 minutes on all routes in any direction. Transfers must be requested from the bus driver at the time of boarding.

LOST AND FOUND – To inquire about lost items call (559) 621-RIDE (7433). If possible, let us know the date and description of the item so that we may better assist you in locating the lost item(s).

NOTICE TO RIDERS WHO HAVE MEDICAID CARDS – Riders who possess a Medicare Card and proper identification are eligible for a 50¢ one-way fare at all times.

TRANSPORTATION FOR CITY OF FRESNO COOLING AND HEATING CENTERS – FAX will provide transportation to City of Fresno Cooling and Heating Centers when they are open. Passengers just need to inform the bus driver of their destination, and the ride if free.

FAX CARTS AND CARGO POLICY – FAX bus drivers and supervisors have the authority to determine if a cart, stroller, or other items are too big or dangerous to be transported safely on the bus. Riders are limited to bags or items that can be reasonably carried on their laps when seated or placed safely under, or in front of, their seats. Please refer to the FAX Carts and Cargo Policy.

NOTICE TO RIDERS WHO HAVE MEDICARE CARDS – Riders who possess a Medicare Card and proper identification are eligible for a 60¢ one-way fare at all times.

ACCESSIBILITY – All FAX buses have entry ramps for easy access to passengers who use wheelchairs or other mobility devices, or have difficulty climbing steps. Walkers/Rollators (4-wheeled walkers with seats) must be folded and placed in the aisles. Walker and Rollator users must always sit in a regular bus seat. Walkers and Rollators cannot be used as a seat while riding the bus and may not be secured in the wheelchair securement area.

HANDY RIDE – Handy Ride is a FAX service designed to transport eligible persons with disabilities. The service is available to those persons who, because of the nature of their disability, are unable to use the FAX fixed-route system. Handy Ride is a curb-to-curb service provided from any origin to any destination within the service area, for any trip purpose. It is a shared-ride service, which means you may share your ride with other riders. You must be at the curb at your designated pick-up time.

Eligible persons can schedule a trip reservation by calling Handy Ride at (559) 621-5770. When calling in, please state your name first. Reservation staff will then ask a series of questions regarding desired pick-up time, pick-up location, destination, etc., to schedule the requested trip. Persons who are ADA Handy Ride Certified may make reservations one to two days before the desired trip. If illness or a change in plans causes you to cancel a trip, please inform Handy Ride at least one hour before your scheduled pick-up time.

For complete information regarding Handy Ride eligibility and service, contact FAX at (559) 621-RIDE (7433) or visit the Handy Ride web page

TITLE VI – Fresno Area Express is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subject to discrimination based on race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. For more information please contact customer service at (559) 621-RIDE (7433).

HOLIDAY SERVICE – Bus service is not provided on Thanksgiving Day or Christmas Day. Other legal holidays may have reduced service. Sunday schedule service is provided on New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, the day after Thanksgiving, and the day before Christmas.

RULES TO RIDE BY –
- Do not smoke aboard the bus
- Do not eat or drink aboard the bus
- Walk – do not run aboard the bus
- Keep all bus aisles clear
- Please keep seats clean and feet on the floor
- Place all trash in trash cans
- Use earphones for all personal audio devices (radios, phones, etc.)
- Animals are not allowed except in approved animal carriers (service animals excepted)
- No disruptive behavior or foul language
- Do not cross in front of or behind the bus
- Do not attempt to board a bus that has pulled away from the curb
- Children must be supervised at all times
- Remain seated (if seats are available) when the bus is in motion
- Hazardous materials are not allowed on buses
- Always load your bike into the rack closest to the bus
- Passengers must exit the bus at the end of the line.